OutsideConnection

Do you want to gain valuable skills and experience working as a contractor?

ACCENTURE CONTRACTOR EXCHANGE Solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. Accenture's extended workforce (contractors) help us to bring it all together to deliver tangible business outcomes for our clients. Accenture works with over 90 of the Fortune Global 100 and has made 18 consecutive appearances on the list of Fortune's "World's Most Admired Companies." And that's just the beginning. Now is the perfect time for you to consider opportunities through our Contractor Marketplace.

**THIS IS A REMOTE/VIRTUAL POSITION**

Competitive Pay, Paid Time Off, Holiday Pay

What's In It for You:

Collaborate with a diverse network of people

Actively deliver innovative solutions for Accenture's clients

Apply your skills and experience to help drive business transformation

Work locally or remotely, significantly reducing or eliminating the demands to travel

Project Description:

The Warranty Processors will be responsible for the assessment and processing of warranty claims submitted to warranty repair services performed on client-manufactured equipment.

Responsibilities:

• Take inbound calls and chats from dealerships and/or end customer
• Maintaining / updating equipment registrations
• Resolving pricing errors on claims
• Updating warranty coverage periods on equipment
• Answering dealer questions about warranty policy and claim submission
• Resolving dealer issues with claim entry and submission
• When additional research is required, make outbound calls to dealerships to resolve outstanding issues
• Must have strong attention to detail when listening and speaking to dealerships, and using company systems to process their information
• Utilize training resources and internal sites as required
• Build relationships with dealerships to provide excellent customer experiences to every dealership, every time
• Use critical thinking skills to process complex situations and provide personalized resolutions

Basic Qualifications:

• Taking calls and chats from dealers.
• Knowledge of Alpha Romeo Automobiles
• Automotive technical training
• Extensive automotive work experience
• Must have knowledge of the working mechanics of vehicles
• 1 year + of Customer Service experience
• Provide clear written and oral communication
• Knowledge of Microsoft Suite and basic computer skills

Bonus Points If You Have:

• Vehicle Warranty Knowledge
• ASE certification is a plus
• Experience in customer support operations emphasizing automotive service / after sales support
• Experience as a Warranty administrator within a Dealership environment

Keywords: Vehicle, processing, warranty, dealership, processing, servicing, technician, ASE certification, customer service, mechanic

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation for this specific opportunity

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are going to be placed on an Accenture project and require accommodation to perform the essential functions of the opportunity, you will be asked to participate in our reasonable accommodation process as it relates to the initial interview process and for ongoing support, you will need to consult your supplier as their reasonable accommodation process if an offer is extended. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for placement consideration in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.