Eaton
Eaton’s IS VEH VGNA division is currently seeking a Customer Scheduler. This is a hybrid work opportunity located at our Galesburg, MI facility.
The Customer Scheduler serves as the customer’s advocate for Vehicle Group North America. This position will ensure that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations.
The expected annual salary range for this role is $65250.0 - $95700.0 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
- Commercial Support: order management, order entry, price checking, order clearing, complaint handling, coordination of delivery and billing.
- Interfacing with customers, logistics, manufacturing, sales, pricing and all other internal functions supporting the business.
- End-to-end order status management (order fulfilment, customer requests, product changes & returns).
- Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries.
- Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems.
- Advise and select available products / part numbers for distributors - help guiding them to available products.
- Proactively communicate in a timely manner with external customers about order status related requests.
- Capability to work in a high call volume environment and quickly address customer needs in real time.
- Accept and process sales order schedules and also discrete orders, following established business rules.
- Validate orders in the system against customer order reports on a daily basis.
- Maintain accurate customer information in ERP systems and customer’s master profile.
Qualifications:
Required Basic Qualifications:
- Minimum of an Associates Degree from an accredited institution
- Minimum three (3) years experience in customer service within a call center atmosphere and/or materials related field.
- Must be legally authorized to work in the United States without company sponsorship both now and in the future
- No relocation is available for this position. Only candidates that reside within 50 miles of Galesburg, MI will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation
Preferred Qualifications:
- Bachelors Degree from an accredited institution
- Experience with Oracle ERP or similar ERP platforms
- Experience with business intelligence platforms (Power BI, Qlikview)
Skills
- Excellent communication and problem solving skills
- Ability to adapt to change and successfully manage urgent/high priorities
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
#LI-RR2
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.